Refund & Cancellation Policy
Last updated: 21 Aug 2026
This policy explains how cancellations and refunds are handled for bookings made through Eridal Travel, including payments made via Bank of Maldives Connect ("BML Connect").
Requesting a Cancellation
To cancel a confirmed booking, contact us at hello@eridaltravel.com or +960 300 1234 with your booking reference. Cancellation terms (fees, deadlines, and eligibility) vary by property, tour, or activity operator and will be confirmed to you at the time of your request.
Refund Method
Approved refunds are returned using the same method you paid with:
- Paid via BML Connect — refunded to the original card or account through Bank of Maldives. Refunds are subject to BML's own processing times, typically a number of business days after we submit the refund request.
- Paid via bank transfer — refunded to the bank account the payment was sent from, once confirmed with our finance team.
Processing Time
We process eligible refund requests within 7 business days of approval. Funds may take additional time to appear on your statement depending on your bank or card issuer.
Non-Refundable Situations
No-shows, late cancellations past the operator's cancellation deadline, and bookings marked non-refundable at the time of booking are not eligible for a refund, except where required by law.
Contact Us
Eridal Travel, Majeedhee Magu, Malé, Maldives
Phone: +960 300 1234
Email: hello@eridaltravel.com